tbeej Frequently Asked Questions

tbeej requires a government-issued photo ID to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a driving licence. A clear photo or scan of the front and back of your chosen document is sufficient. KYC must be completed before your first withdrawal is approved. Submitting accurate, unaltered documents ensures the fastest possible review — most accounts are verified within 24 hours during business days. KYC

You can reset your tbeej password directly from the login page. Click the "Forgot Password" link, enter the mobile number registered to your account, and a one-time reset code will be sent via SMS. Enter the code on the next screen, set your new password, and log in as normal. If you no longer have access to your registered mobile number, contact [email protected] with your account details and the team will assist you through an identity-verified reset process.

No. tbeej strictly enforces a one-account-per-player policy. Duplicate accounts — including accounts registered under different names or mobile numbers for the same individual — are a violation of our Terms & Conditions and will result in all associated accounts being suspended and balances voided. If you believe a duplicate account was created accidentally, contact [email protected] immediately to have the situation resolved before it affects your standing. Account Policy

To permanently close your tbeej account, email [email protected] with the subject line "Account Closure Request" from the email or mobile number linked to your account. Before closure is processed, any remaining balance will be withdrawn to your registered bKash, Nagad, or Rocket account — ensure your payment details are up to date. Account closures are typically processed within 5 business days. If the closure is motivated by problem gambling, we strongly recommend activating self-exclusion instead, which provides added protections.

bKash deposits on tbeej are processed instantly — funds appear in your account balance within seconds of the transaction being confirmed by bKash. There is no manual review step for standard deposits. To deposit via bKash, navigate to the Cashier section of your tbeej account, select bKash as your payment method, enter the amount in BDT, and follow the on-screen bKash payment prompt. The minimum deposit via bKash is ৳500. bKash

The minimum withdrawal amount on tbeej is ৳1,000 for all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no upper cap on withdrawals, though very large amounts may require additional identity verification as part of our standard fraud-prevention procedures. Withdrawals to bKash and Nagad are typically processed within 1-4 hours after approval; bank transfers to Dutch-Bangla Bank, BRAC Bank, or other Bangladeshi banks may take 1-3 business days. Withdrawals

tbeej does not charge any platform-side fees on deposits or withdrawals. However, your mobile financial service provider — bKash, Nagad, Rocket, or Upay — may apply their own standard transaction charges as per their individual fee schedules. tbeej has no control over third-party provider fees. We recommend checking your bKash or Nagad app for the latest applicable charges before initiating a transaction so there are no surprises on your statement.

Yes. In addition to mobile financial services (bKash, Nagad, Rocket, Upay), tbeej supports bank transfers from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh Limited (IBBL), Sonali Bank, and City Bank. Bank deposits may take 1-2 business days to reflect in your tbeej balance due to standard inter-bank clearing times. For the fastest funding experience, bKash and Nagad remain the most popular options among tbeej players across Bangladesh. Bank Transfer

Most tbeej withdrawals to bKash and Nagad complete within 1-4 hours. A withdrawal may be delayed if your KYC verification is pending, if the withdrawal amount triggers an additional security review, if there is an active bonus with incomplete wagering requirements attached to your balance, or if the requested amount includes winnings from a bonus that has not yet been fully cleared. If your withdrawal has been pending for more than 24 hours, contact [email protected] with your account username and transaction reference for a direct status update.

Betting on Bangladesh Premier League (BPL) matches at tbeej follows standard cricket betting rules. Pre-match markets — including match winner, top batsman, total runs, and over/under lines — open several days before the scheduled start. In-play markets go live once the toss has been completed. All settled bets follow the Duckworth-Lewis-Stern (DLS) method in the event of rain interruptions. Abandoned matches where fewer than the minimum required overs are completed are settled as void, and all stakes are returned to your tbeej balance. BPL · Cricket

Yes. All slot games on tbeej are supplied by certified providers including Pragmatic Play, NetEnt, Microgaming, and Spribe, whose Random Number Generators (RNGs) are independently audited for fairness. The Return to Player (RTP) percentage for each game is published in the game's information panel — most tbeej slots carry RTPs between 95% and 97%. RTP is a long-term statistical average across millions of spins, not a guarantee of returns in any individual session. Always check the game info panel before playing. Slots · RTP · Fair Play

Yes. tbeej is fully accessible via the mobile browser on any Android or iOS device — no app download is required. Simply open tbeej.io in Chrome, Firefox, or Safari on your smartphone, log in to your account, and the platform automatically adjusts to your screen size. All features including live cricket betting, slot games, live casino tables, deposits via bKash, and account management are fully functional on mobile without any additional software installation. Mobile Play

tbeej Casino offers a comprehensive live dealer lobby powered by Evolution Gaming and Ezugi, featuring live Baccarat, Roulette, Blackjack, Dragon Tiger, Teen Patti, and Andar Bahar. These games are streamed in real-time from professional studios with English-speaking dealers and are available 24 hours a day. Minimum table stakes vary by game — most live tables accept bets starting from ৳100, making them accessible to players of all bankroll sizes in Bangladesh. Live Casino · Evolution · Ezugi

tbeej offers a welcome bonus to newly registered players who complete their first deposit. The current offer and exact bonus percentage are displayed on the tbeej promotions page at the time of registration — amounts and terms are subject to change. To claim the welcome bonus, opt in during the deposit process and ensure your first deposit meets the stated minimum qualifying amount in BDT. Bonuses are credited to your account automatically once the qualifying deposit is confirmed. Welcome Bonus

A wagering requirement means you must bet a total amount equal to the bonus value multiplied by the stated requirement before bonus-derived winnings can be withdrawn. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place a cumulative total of ৳20,000 in qualifying bets before any winnings from that bonus become withdrawable cash. The wagering requirement, eligible games, and time limit are all specified in the individual promotion's terms and conditions on tbeej. Wagering · Bonus Terms

Yes. tbeej periodically offers free spins as part of welcome packages, reload bonuses, and seasonal promotions tied to events like Eid, Pohela Boishakh, or major cricket tournaments such as the T20 World Cup. Free spins are credited to a specific slot game or a selection of eligible titles and must typically be used within 24-72 hours of being credited. Any winnings generated from free spins are usually subject to a wagering requirement — the applicable terms are listed clearly in each individual promotion. Free Spins · Slots

tbeej rewards consistent players through an ongoing loyalty programme. Points are accumulated as you play — across cricket betting, slots, and live casino games — and can be exchanged for bonus funds, free spins, or other rewards. Higher-tier players receive additional benefits such as faster withdrawal processing, dedicated account management support, and access to exclusive promotional offers not available to general members. Full details of the current loyalty tiers and point redemption rates are available in the Promotions section of your tbeej account dashboard. VIP · Loyalty

tbeej is a safe and reliable platform that uses SSL encryption to protect all account data and financial transactions. The platform operates under a fair-play certification from its game providers, meaning all RNGs are independently audited. Your personal details, bKash and Nagad payment information, and account balance are never shared with unauthorised third parties. tbeej also enforces strict KYC and anti-fraud procedures to protect the integrity of every player account registered from Bangladesh. SSL · Security · Fair Play

The minimum age to register, deposit, bet, or claim any bonus on tbeej is 21 years old. This is a strict, non-negotiable policy that applies to all players in Bangladesh. Age is verified during the KYC process using a government-issued ID. Any account found to belong to a player under 21 will be immediately closed and all balances voided. tbeej is committed to preventing underage gambling and encourages parents and guardians to use parental control tools on shared devices. 21+ · Age Policy

Self-exclusion on tbeej closes your account for a minimum of 6 months and can be set for 1 year, 2 years, or indefinitely. To activate self-exclusion, go to Account Settings, select Responsible Gaming, and choose the self-exclusion option, or email [email protected] with the subject line "Self-Exclusion Request". During the exclusion period your account is fully suspended — you cannot log in, deposit, or receive any marketing communications from tbeej. Self-exclusion cannot be reversed before the chosen period expires. Self-Exclusion · Responsible Gaming

Yes. tbeej allows every registered player to set a daily, weekly, or monthly deposit limit in BDT directly from their account settings under the Responsible Gaming section. Once you reach your chosen limit, further deposits are automatically blocked until the period resets. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 72-hour cooling-off period, which is designed to protect players from making impulsive decisions during a losing streak. We encourage all tbeej members to set a comfortable limit from day one. Deposit Limits · Tools

The tbeej support team is reachable 24 hours a day, 7 days a week by emailing [email protected]. All support is conducted in English. When contacting support, include your registered mobile number and a brief description of your issue so the team can assist you as efficiently as possible. For urgent matters such as self-exclusion requests, suspected account compromise, or withdrawal disputes, include the word "URGENT" in the subject line. tbeej aims to respond to all emails within 24 hours, and most queries are resolved within the same business day. Support · Contact

Yes. tbeej provides a time-out feature that lets you suspend your account for a short period — 24 hours, 48 hours, 1 week, or up to 6 weeks — without committing to a full self-exclusion. During a time-out, your account is locked and you cannot log in, deposit, or place bets. The time-out cannot be reversed or shortened once activated. This tool is ideal for players who feel they need a brief pause to regain perspective. Access it under Account Settings, then Responsible Gaming, or contact [email protected] to have one applied immediately. Time-Out · Responsible Gaming